Return & Refund Policy

We take full liabilities for products or services directly delivered to you via our internal team, However, if you are purchasing our services via the third-party service provider, anything damaged, we shall not be talking about any direct liabilities whatsoever. Our return and refund policies are:

1. We will refund or offer you a replacement in full for all stale food being served or delivered directly by us and a third party delivery company. Such refund must be claimed immediately after being served no longer than 2 hours.
2. If served dishes are out of standard and you don’t like it at all, we shall refund or replace however this is only applicable in dine-in.
3. If food has FODs in it we shall refund or replace it immediately. This is applicable both in dine-in and delivery. To successfully claim a refund or replacement, photographic evidence is a must.
4. Refund and replace requests will be dishonored if the claim is made after 2 hours and more.
5. If third-party delivery companies deliver late or lost the order then they should be liable to bear the cost for you. We will not be held responsible for such incidents. However, if it is being delayed due to the internal issues we shall be responsible for refund and replacement.
6. Once an order is being placed via any platform it will not be canceled after being made.
7. Customers have the right to refuse to pay or take the order if our/third-party delivery personnel misbehaves or provokes you socially, politically, racially, or any matter. It is also applicable in dine-in.
8. The customer has the right to claim a refund or replacement if the wrong order is being served and delivered. However, if the error is made via the third party while delivering or placing the orders then they will be fully responsible for the refund or replacement.